1. Do you offer refunds and exchanges?
If you have changed a change of mind, please reach out to us within the 12 hours after you have placed an order so that we can help you amend or cancel your order.
However, all orders are non-refundable and non-exchangeable once we have processed and shipped out your order. If you have chosen standard mail, we are not responsible if anything happens during the shipping process - please select registered mail (flexipack international) if you would like to ensure the mail remains safe.
Pandoodle Co. also reserves the right to decline refund requests if the product has been used, opened, or in question.
2. What happens if I opened my parcel and I didn't find what I ordered/the products appear damaged?
We're really sorry this happened. On the rare occasion that something has gone wrong, do let us know within 14 days after you receive your orders and we will strive to fix it as soon as possible!
If we sent you the wrong items, please send an email to pandoodleco@gmail.com with the following information:
- Your order number,
- Your full name and shipping address,
- Photos of all the product(s) received in the shipment, the packaging it came in, and the shipping flyers with a visible view of the airway bill,
- A description of the product(s) originally ordered
During the packaging process, Pandoodle Co. will pack them securely to prevent any shipping damages however as soon as the item is shipped, it is out of our control.
NOTE: Please double-check your shipping details during checkout before placing your order. We will not resend or refund orders lost or returned due to a wrong address.